Sync failures rarely show up as a single dramatic error but more often it's the one file in ten thousand that won't move, probably because it's oversized, has a special character in the name, or exceeds a path-length limit. This article covers how imDocShare Sync is designed to handle these cases without silently dropping content.

The Challenge

iManage and SharePoint each enforce their own limits and conventions: SharePoint has historically restricted certain characters in file and folder names, both systems cap total path length, and individual file sizes can run far larger than older sync tools were designed to handle. A sync engine that isn't built for these edge cases either fails the entire job or quietly skips the problematic files.

The worst outcome is the second one, because nobody finds out until someone goes looking for a document that was never actually synced.

How imDocShare Sync Handles It

Special character handling

Characters that SharePoint restricts in file or folder names are detected and handled automatically, rather than causing the sync job to fail outright.

Long file name and path support

imDocShare Sync is built to handle long file names (250+ characters) and folder names and deep folder structures within the limits each platform supports.

Large file support

Larger files sync without arbitrary size cutoffs that would otherwise leave big documents like drawings, transcripts, exhibit bundles out of the mirrored content.

Visible error reporting

When a file genuinely can't sync due to a platform-level limit, the job reports it explicitly rather than failing silently, so IT can address it.

Without a purpose-built sync engine vs. imDocShare Sync

Scenario Without a purpose-built engine imDocShare Sync
Restricted character in file name Fails the entire job or quietly skips the file Detected and handled automatically; job continues
File name exceeds typical length Fails the entire job or quietly skips the file Handled within each platform's supported limits
Oversized file (drawing, transcript, exhibit bundle) Quietly skipped — nobody finds out Syncs without an arbitrary size cutoff
File that genuinely cannot sync Silently skipped; no record Reported explicitly so IT can investigate and resolve

Frequently Asked Questions

imDocShare Sync detects and handles these cases automatically rather than failing the entire sync job.
imDocShare Sync is designed to handle large files without an arbitrary low cutoff, within the underlying platform limits of iManage and SharePoint.
Yes. Sync issues are reported explicitly rather than silently skipped, so IT can investigate and resolve them.
imDocShare Sync is built to handle long file names and deep folder structures within each platform's supported limits.

See how imDocShare Sync handles your firm's largest and messiest files.

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